Below are some examples of user scenarios from an education-related community project (they have been genericized):

  • Scenario 1: [Audience 1] posts meeting minutes on [name] workspace.
  • Scenario 2: [Audience 1] posts response to [Audience 2] question.
  • Scenario 3: [Audience 1] synchronizes team calendar with personal calendar.
  • Scenario 4: [Audience 1] is traveling and needs off-line access to documents.
  • Scenario 5: [Audience 1] creates internal wiki and resources on frequently asked questions (e.g., not available to grantees).
  • Scenario 6: [Audience 1] posts question or comment to internal discussion or blog (e.g., not available to [Audience 2]).
  • Scenario 7: [Audience 1] needs to access official/latest template.
  • Scenario 8: [Audience 2] wants to suggest new user that needs to be added.
  • Scenario 9: [Audience 2] wants to anonymously post to a discussion/feedback.
  • Scenario 10: [Audience 2] cannot remember his or her password and wants to reset it.
  • Scenario 11: [Audience 2] wants to change his or her notification preferences or modify his or her profile.
  • Scenario 12: [Audience 2] wants to identify a need for new content and make a suggestion for the curated repository.

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